SHIPMENT PROCESSING TIME

All orders are posted within 4-8 business weeks. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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SHIPPING & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. Otherwise be sent via email before fulfillment of order.  Please note: some items require multiple packages which will incur extra postal charges.

This shipping times are an estimate only.

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Shipment method       Estimated delivery time

Standard Local                     1-3 business days

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Regional WA                         4-5 business days

                      

Other States                       8-10 business days

QLD, VIC, NSW, NT

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International                      8-10 business days                                                    depending

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 (Please note that these transit times are an estimated average between multiple freight companies)

Due to most of our items being over the average sizing for most express shipping companies we will only do express shipping if requested prior to ordering.

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SHIPMENT TO P.O. BOXES

Due to most of our items being over the average standard shipping size (1000mm+) we are unable to ship to P.O. Boxes.

Customers are responsible for providing a business or home address which the package can be delivered. If an incorrect address is provided resulting in miss delivery or return of the product the customer is liable for any extra shipping and handling charges.

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SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours of receiving.

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CUSTOMS, DUTIES AND TAXES

KINGZ CUSTOMS is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer please check if fees are applicable before checkout.

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DAMAGES

Damage/loss of goods during freight is not common but they do sometimes happen. In the case where a package is damaged/lost during freight please follow these steps:

- document exactly how the package was delivered (if applicable)

- retain all packaging (damaged or not)

- contact us for further instructions (if damaged goods are in a used condition then compensation may be voided)

Please note that in the case of damaged or lost shipments KINGZ CUSTOMS​ will need to process an insurance claim with the courier company at fault. This can sometimes be a lengthy process; in some cases, the customer will need to wait until the claim is closed - the customer will be informed of this if applicable. During the claim process the customer may need to be contacted by a third party or the courier company.

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INTERNATIONAL SHIPPING POLICY

We currently only offer shipping to certain countries. Please contact us at sales@kingzcustoms.com.au for further information about shipping to your location.